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  • Despatching your order
  • Why is shipping not free?
  • Delivery Options
  • Taking delivery of your order
  • Poste Restante
  • Import One Stop Shop - IOSS (EU Deliveries)
  • Having problems?

Despatching your order

  • Most items are in stock and ready to ship from our warehouse in Devon, England
  • Orders placed before 2pm on working weekdays are usually shipped the same day
  • Where items are made-to-order or specifically sourced, delivery will be longer as noted on the product page
  • On the rare occasion that goods are not in stock, we try to note this on the product page and will also email you
  • You will receive an email to confirm when you order is despatched, which will include tracking details where possible

Why is shipping not free?

We could build and hide the cost of shipping into each product price, but instead we offer shipping rates calculated per order. This includes courier and postal options where applicable.

Limitations with the postal service means some products must go by courier:

  • Dangerous Goods - products such as adhesives, solvents, aerosols and paints
  • Bulky orders - longer lengths of rubbing strakes and larger orders of Gecko helmets which exceed maximum parcel dimensions
  • Long items - larger rolls of fabric, oars and boat hooks which exceed maximum parcel dimensions
  • Heavy orders which exceed country specific maximum parcel weights

We work hard to ensure that our shipping prices on the website are correct at the checkout, but occasionally orders are too complex for the website to calculate correctly. If a surcharge applies, we will always contact you prior to preparing and despatching your order.

 

Taking delivery of your order

If you'd like a parcel left in a safe place, please note this in our Special Delivery Instructions box in the Shopping Cart.

Our couriers usually require a signature on delivery, so please ensure that you will be present to sign for your delivery or state an alternative delivery address when you place your order e.g. your workplace.

Most couriers and postal providers will email information such as timeslots and options to change the delivery.

Poste Restante - useful when travelling around the UK

When travelling around the UK without a permanent address, you can have post delivered to a convenient Post Office. Enter your delivery address when your order to use the address format below:

Your name
POST RESTANTE
Post Office name
Full address of the Post Office
Postcode of the Post Office

Read more about Poste Restante in our blog post.

Import One Stop Shop - IOSS (EU Deliveries)

With IOSS, we can calculate and take payment for customs and VAT fees up front for parcels with a value up to around €150 excluding VAT and delivery. (It varies slightly by country...). 

The checkout will confirm whether you are paying taxes (and the amount) or not. No more nasty surprises from customs on many orders!

IOSS can be used when shipping to the following countries:

Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain and Sweden.

Here are some examples of EU orders:

  • IOSS order - When an order (without taxes and delivery) is 150€, IOSS can be used. Taxes and customs clearance fees are calculated and paid at checkout
  • Non IOSS order - When an order (without taxes and delivery) is over 150€, IOSS can not be used. Taxes will therefore be charged by the delivery company during the customs clearance process. We do not charge you any of this

Here is a guide to the product value (including VAT and excluding delivery) that is compatible with IOSS for each country:

Country

VAT rate

Max. Product Value

Austria

20%

 €   180.00

Belgium 

21%

 €   181.50

Bulgaria

20%

 €   180.00

Croatia

25%

 €   187.50

Cyprus

19%

 €   178.50

Czech Republic

21%

 €   181.50

Denmark

25%

 €   187.50

Estonia

22%

 €   183.00

Finland

24%

 €   186.00

France

20%

 €   180.00

Germany

19%

 €   178.50

Greece

24%

 €   186.00

Hungary

27%

 €   190.50

Ireland

23%

 €   184.50

Italy 

22%

 €   183.00

Latvia

21%

 €   181.50

Lithuania

21%

 €   181.50

Luxembourg

17%

 €   175.50

Malta 

18%

 €   177.00

Netherlands

21%

 €   181.50

Poland 

23%

 €   184.50

Portugal

23%

 €   184.50

Romania

19%

 €   178.50

Slovakia

20%

 €   180.00

Slovenia 

22%

 €   183.00

Spain

21%

 €   181.50

Sweden

25%

 €   187.50

 

Having problems?

If you are struggling to complete an order, please contact us - we are here to help.